Shipping & Returns

Shipping Policy

Welcome to Medicaretech's shipping and returns policy. We understand the importance of delivering our exclusive product to you promptly and efficiently. Our shipping policy ensures that your order is carefully packaged and dispatched in a timely manner, maintaining the product's quality throughout the process.

Processing and Dispatch:
Orders are processed within 1-2 business days once payment is received. You will receive a notification when your order has been dispatched. If any unforeseen delays occur, we will promptly inform you.

Shipping Method and Delivery Time:
We ship orders within New Zealand using New Zealand Post. Standard delivery times are estimated at 1-3 business days for major cities and 3-5 business days for rural areas. Please note that these times are estimates and may vary due to factors outside our control, such as weather conditions or delivery delays by New Zealand Post.

Shipping Rates:
Shipping costs are calculated at checkout based on the ordered quantity and your preferred shipping service. For urgent deliveries, please contact us directly via email or call.

Tracking and Insurance:
Once dispatched (if you prefer a courier service), you will receive a tracking number to monitor your package's journey. Our packages are insured via NZ Post to ensure peace of mind, covering any potential loss or damage that may occur during transit.

Receiving Your Package:
It is the customer's responsibility to provide an accurate and complete delivery address. If you are unavailable at the time of delivery, New Zealand Post will leave a card for you to arrange redelivery or pickup.

Undeliverable Packages:
In cases where an order is undeliverable due to an incorrect address or repeated unsuccessful delivery attempts, New Zealand Post will return the package to us. Re-shipping fees may apply to resend the package to the correct address.

Returns and Refunds for Shipping Issues:
If your package arrives damaged or does not arrive within the estimated delivery window, please contact us within 7 days. We will work with New Zealand Post to investigate the issue and provide a solution, which may include a replacement or refund, in accordance with New Zealand consumer protection laws.

Customer Support:
For any questions about your order, please contact our customer support team via email or call directly.

Return & Exchange Policy

At Medicaretech, transparency is key. Our shipping policy is designed to keep you informed about our shipping methods, packaging, and associated costs. We prioritize clear communication to build trust and ensure your continued loyalty.

Eligibility for Returns:
Returns are accepted within 14 days of receiving your order, provided the product is in its original, unopened, and unused condition. For health and safety reasons, we cannot accept returns for used or tampered products unless they are defective or damaged upon arrival.

Return Process:

Contact Us: To initiate a return, please contact our customer service team at [your support email/phone number] with your order number and reason for the return.
Return Approval: Once we approve your return, we will provide you with return instructions, including a return shipping address.
Return Shipping: You are responsible for return shipping costs unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your item reaches us safely.

Refunds for Returned Products:
Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, refunds will be issued within 7-10 business days to your original payment method. Please note that original shipping fees are non-refundable, except in cases where the item was defective or incorrectly shipped

Refunds for Returned Products:
Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, refunds will be issued within 7-10 business days to your original payment method. Please note that original shipping fees are non-refundable, except in cases where the item was defective or incorrectly shipped.

Damaged or Defective Products:
If your product arrives damaged or defective, please contact us within 7 days of delivery. We may request photos or additional information to assess the issue and offer an appropriate resolution, which may include a replacement, repair, or full refund at no additional cost to you.

Consumer Rights Compliance:
This return policy complies with New Zealand’s Consumer Guarantees Act 1993 and the Fair Trading Act 1986. For any additional information on your rights as a consumer, please refer to these acts or contact us.

Customer Support:
If you have any questions or need further assistance with your return, our customer service team is here to help. Pleas contact us via email or call us.